Privacy Policy

1. Information We Collect

We may collect the following information when you use our website:

• Contact form submissions: Name, phone number, and optional message — submitted via WhatsApp when you use our contact form. We do not store this data on our servers.
• Cookies: We use a session cookie to remember your cookie consent preference. No tracking cookies are set without your permission.
• Analytics (when enabled): If Google Analytics is active, it collects anonymised usage data such as pages visited, time on site, and device type. No personally identifiable information is collected by analytics.
• Live chat (Tawk.to, if enabled): If you initiate a chat, Tawk.to may collect your name, email, and chat messages per their own privacy policy.

2. How We Use Your Information

• To respond to enquiries you submit via our contact form or WhatsApp
• To understand how visitors use our website and improve it
• To provide the services you request from us

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Cookies

Our website uses the following cookies:

• cookieOk — a first-party cookie stored in localStorage to remember your cookie consent. No expiry date; persists until browser data is cleared.
• Google Analytics cookies — only active if GA4 is enabled. These are anonymised and governed by Google's privacy policy.
• exitDismissed — a session storage item to remember if you dismissed our consultation popup. Cleared when you close your browser.

You can clear cookies at any time through your browser settings. Disabling cookies will not affect your ability to use our website.

4. Third-Party Services

Our website may load content from the following third-party services:

• Google Fonts — loads fonts from fonts.googleapis.com. Google may log your IP address per their privacy policy.
• Google Maps — the embedded map loads from maps.google.com. Subject to Google's privacy policy.
• WhatsApp (wa.me) — clicking WhatsApp links opens WhatsApp's platform. Subject to Meta's privacy policy.
• Tawk.to — live chat widget (if enabled). Subject to Tawk.to's privacy policy.

5. Data Security

Our website is served over HTTPS. Contact form data is transmitted directly to WhatsApp and is not stored on our servers. We take reasonable precautions to protect any information shared with us, but no method of internet transmission is 100% secure.

6. Your Rights

You have the right to:

• Request information about what personal data we hold about you
• Request deletion of your personal data
• Withdraw consent to cookies at any time by clearing your browser data

7. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the revised policy.